Warranty
This page explains what the brocchi limited warranty covers and how to make a claim.
What's covered
The warranty covers defects in materials or workmanship in brocchi electric tools: trimmers, clippers, shavers and hair dryers. It applies when the product has been used and cared for as its instructions describe.
It doesn't cover skin care, body care, fragrance, brushes, bags, or replacement blades and heads, which wear with normal use.
How long it lasts
Coverage lasts 2 years from the date your order is delivered. Keep your order number or receipt as proof of purchase.
If we replace your product, the replacement is covered for the rest of the original 2 years.
The warranty applies to products delivered within the continental United States.
What we'll do
If we confirm a covered defect, we'll repair the product, replace it with the same or a comparable product, or refund it, depending on the product and the issue.
Approved claims are free. If we need the product back, we'll send you a prepaid return label.
Replacements ship within 15 business days after the claim is approved.
Refunds apply only to products bought directly from brocchi.com. If you bought from another store or website, including Amazon, please contact that seller about a refund.
What's not covered
- Normal wear, including blades and cutting heads
- Damage from accidents, drops, misuse or neglect
- Damage from using the product in ways its instructions don't describe, including getting water on products that aren't waterproof
- Products that have been taken apart, modified or repaired by anyone other than brocchi
- Products bought from sellers not authorized to sell brocchi. Authorized sellers are brocchi.com and the brocchi store on Amazon, sold by Cortex Beauty. We can't confirm the quality or authenticity of products from other sellers.
How to make a claim
- Email hello@brocchi.com with your order number, the product name and a photo or short video of the issue.
- We'll confirm whether it's covered and send you the next steps.
- Please don't send the product back until you've received those steps.
Your rights
This warranty doesn't limit any rights you have under the law where you live.